Refund Policy

1. Agency Services

Refunds for digital marketing and agency services are determined based on the status of work delivered:

• Once work has been started and approved by the client, no refund will be issued for that portion of the project.
• If work is partially completed, the refund amount will reflect only the undelivered portion as outlined in the original project scope.
• Ad spend paid directly to platforms (Meta, Google, etc.) is non-refundable as it is consumed by the platform.
• Any disputes will be resolved through good-faith discussion before escalating further.

2. Project Deposits

For project-based engagements that require an upfront deposit:

• Deposits are fully refundable within 7 days of payment, provided no work has begun on the project.
• Once work has commenced, the deposit is non-refundable and will be applied toward the total project cost.

3. Monthly Retainers

For clients on monthly retainer agreements:

• You may cancel your retainer with 30 days' written notice.
• No refund will be issued for the current billing period once payment has been processed.
• Services will continue until the end of the current billing period after notice is given.

4. How to Request a Refund

To request a refund, please email us with your name, the service engagement in question, and the reason for your request:

contact.virexomedia@gmail.com

We aim to respond to all refund requests within 2 business days. Approved refunds will be processed to the original payment method within 5–10 business days.

5. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or card provider. We are committed to resolving any concerns promptly and fairly.

6. Contact

If you have any questions about this Refund Policy, reach out to us:

Virexo Media
Email: contact.virexomedia@gmail.com